Brother FAX-3240C User Manual page 124

DIFFICULTY
Handling Incoming Calls
The machine 'Hears' Voice as
CNG Tone.
Transferring a Fax Call to the
machine.
Custom features on a single
line.
Copying Difficulties
Cannot make a copy
Vertical streaks appear in
copies
Scanning Difficulties (MFC-3240C only)
TWAIN/WIA errors appear
while scanning.
Software Difficulties (MFC-3240C only)
Cannot install software or print
'Device Busy'
TROUBLESHOOTING AND ROUTINE MAINTENANCE 10 - 11
SUGGESTIONS
If your machine is set to Fax Detect ON, it is more sensitive to sounds.
Your machine may mistakenly interpret certain voices or music on the
line as a calling fax machine and respond with fax receiving tones.
Deactivate the fax by pressing Stop/Exit. Try avoiding this problem by
turning Fax Detect to Off. (See Fax Detect (MFC-3240C only) on page
4-4 and Fax Detect (FAX-1840C only) on page 4-5.)
If you answered at the machine, press Mono Start and hang up
immediately. If you answered on an external or extension phone, press
your Fax Receive Code (default setting is (
answers, hang up.
If you have Call Waiting, Call Waiting/Caller ID, an alarm system or any
other custom feature on a single phone line with your machine, it may
create a problem sending or receiving faxes.
For example: If you are sending or receiving a fax message while a
custom feature signal comes through on the line, the signal can
temporarily interrupt or disrupt the faxes. Brother's ECM feature should
help overcome this problem. This condition is related to the telephone
system industry and is common to all devices that send and receive data
on a single, shared line with custom features. If avoiding a slight
interruption is crucial to your business, we recommend a separate
phone line with no custom features.
Make sure that the Copy
mode on page 8-1.)
Sometimes you may see vertical streaks on copies. Clean the scanner.
(See Cleaning the Scanner on page 10-21.)
Make sure the Brother TWAIN/WIA driver is selected as the primary
®
source. In PaperPort , click Scan in the File menu and select the
Brother TWAIN/WIA driver.
Run the MFL-Pro Suite Repair and Install program on the CD-ROM.
This program will repair and reinstall the software.
Make sure the machine is not showing an error message on the LCD.
51). When your machine
key is illuminated. (See Enter Copy