IBM IntelliStation M Pro 6218 Problem Determination And Service Manual page 41

Table 3. POST error messages (continued)
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, "Parts listing," on page 65 to determine which components are customer replaceable units
(CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a
trained service technician.
Error code Description
1962 No valid startup devices were found. The
computer cannot find the startup drive or
operating system.
2462 A video memory configuration error
occurred.
Action
1. Reseat the hard disk drive cable.
2. Make sure that the hard disk drive you want to
start from is in the startup sequence.
a. Run the Configuration/Setup Utility program,
select Start Options.
b. Check the list of startup devices in the Startup
Device data fields. Is the drive you want to
start from in the startup sequence?
Yes Exit from this screen; then, select Exit
Setup to exit the Configuration/Setup
menu. Go to step 2c.
No Follow the instructions on the screen
to add the drive; then, save the
changes and exit the
Configuration/Setup menu. Restart the
computer.
c. Is an operating system installed?
Yes Turn off the computer. Go to step 2d.
No Install the operating system in the
computer; then, follow your
operating-system instructions to shut
down and restart the computer.
d. During computer startup, watch for messages
indicating a hardware problem.
e. If the error message still appears, run the
diagnostics to isolate the problem.
3. Replace the following components one at a time,
in the order shown, restarting the computer each
time:
a. Hard disk drive cable
b. Hard disk drive
c. (Trained service technician only) System board
1. Run the Configuration/Setup Utility program and
load the default settings.
2. Reseat the video adapter.
3. Replace the video adapter.
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Chapter 2. Diagnostics