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Services and Materials Provided Under Warranty
Analysis of problem by service technician
„
Labor and materials required to fix defective parts
„
Functional analysis performed after repair
„
Shipping costs to return device to customer
„
JS strives to provide continued full repair services for our
products for up to five years from the final production
date of each product model. However, in some rare cases
(depending on the repair need), it may not be possible
to perform a repair due to an unforeseen discontinuation
or lack of supplied parts from third-party vendors. Repair
support for a product may continue beyond five years if
obtaining replacement parts or tools remains economically
feasible. Our policy is that we will do what is best and most
beneficial for our customers and company.
Complete Care Service Plans
We offer service plan options that provide additional
benefits through participating repair centers. Services
include:
Service plan coverage up to five years from the original
„
product ship date
Up to a 50% discount on all charged repairs
„
Expedited repairs and return shipping at no additional
„
charge
Replacement of worn and/or damaged parts at no
„
additional charge
Complete comprehensive coverage to protect your
„
investment even when accidents occur
Loaner product option when an expedited repair is not
„
enough
Priority support through a personal account specialist
„
For more information about our Complete Care service
plans, go to our website at
mesa-3/my-product
or Warranty/Complete Care Terms and Conditions.
https://junipersys.com/support/
then Warranty/Complete Care Options
Appendix B Warranty and Repair Information
53
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