Mazda 3 Sedan 2019 Manual page 178

Trouble
Troubleshooting
Symptom
Android Auto™ mode cannot be ac‐
tivated even though an An‐
droid™-genuine connector cord
connected to my Android™ Smart‐
phone is inserted into the USB port.
Or, the error message, "Android Au‐
to ended due to a Bluetooth commu‐
nication error." is displayed.
The icon of the application I want to
use is not displayed on the home
screen while in Android Auto™
mode.
Voice recognition is poor or in‐

correct.
Voice recognition responds slow‐

ly or it does not work.
There is a difference in the audio
volume between Bluetooth
and Android Auto™.
Android Auto™ is activated each
time an Android™-genuine connec‐
tor cord connected to your An‐
droid™ Smartphone is inserted into
the USB port. (You have an An‐
droid™ Smartphone which you do
not want to use to activate Android
Auto™ mode)
®
Mazda Bluetooth
If you have any problems with Bluetooth
4-4
*Some models.
There is mis-communication be‐
tween the vehicle's audio system and
your Android™ Smartphone.
Your Android™ Smartphone cannot
be paired because another device is
connected via Bluetooth
The Device Connection Status of the
connected Android™ Smartphone is
set to "Never Enabled".
Android Auto™ mode is already ac‐
tivated using another Android™
Smartphone.
Only applications compatible with
Android Auto™ are displayed on
the screen.
®
audio
Set the "Device Connection Status"
of the connected Android™ Smart‐
phone to "Always Enable".
Hands-Free Customer Service
Cause
®
.
―
―
*
®
, contact our toll-free customer service center.
Solution method
Disconnect the connector cord from
the USB port once and then recon‐
nect it.
Disconnect the other device's Blue‐
®
tooth connection, disconnect the
connector cord of the Android™
Smartphone from the USB terminal
once, and then reconnect it.
Set the "Device Connection Status"
to "Always Enable" or "Enable
Once".
Refer to Connectivity Settings on
page 2-116.
If Android Auto™ mode is already
activated using another Android™,
Android Auto™ mode cannot be
used with an additional Android™
Smartphone. Disconnect Android
Auto™ mode once and then recon‐
nect it to it the Android™ Smart‐
phone you want to use with An‐
droid Auto™ mode.
Contact the application's supplier.
If you are having difficulty using
the voice recognition, visit the An‐
droid Auto™ support site or contact
Google™.
Check the volume of the audio on
the device connected via Blue‐
®
tooth . The volume on some devi‐
ces connected via Bluetooth
be adjusted.
Set the "Device Connection Status"
to "Never Enabled".
Refer to Connectivity Settings on
page 2-116.
®
can