Symptom
The icon of the application I want to
use is not displayed on the home
screen of Apple CarPlay™.
Voice recognition using Siri
poor or incorrect for commands or
contact names.
There is a difference in the audio
volume between Bluetooth
and Apple CarPlay™.
Apple CarPlay™ is activated each
®
time an Apple
-genuine connector
cord connected to your iPhone
inserted into the USB port. (You
®
have an iPhone
which you do not
want to use to activate Apple
CarPlay™)
Android Auto™ use-related issues
Symptom
The Android Auto™ mode does not
launch even though the An‐
droid™-genuine connector cord is
inserted into the USB port and it is
connected to my Android™ Smart‐
phone.
Apple CarPlay™ is already
activated using another iPhone
Only applications compatible with
Apple CarPlay™ are displayed on
the screen.
There are many possible reasons for
this such as:
®
1. Poor network connectivity
is
2. Road noise/sound of air
blowing from air conditioner
3. Incorrect iPhone
setting
®
audio
®
The Device Connection Status of
is
the connected iPhone
"Always Enable".
The Android Auto™ application has
not been downloaded to your An‐
droid™ Smartphone.
Cause
If Apple CarPlay™ is already
activated using another iPhone
Apple CarPlay™ cannot be used
with an additional iPhone
®
.
Disconnect Apple CarPlay™ once
and then reconnect it to the iPhone
you want to use to activate Apple
CarPlay™.
Contact the application's supplier.
1. Use the commander switch to
2. For better voice recognition,
3. Make sure that the iPhone
®
language
If you are still having difficulty
using Siri
site or contact Apple
Check the volume of the audio on
the device connected via
―
Bluetooth
devices connected via Bluetooth
can be adjusted.
Set the Device Connection Status to
®
is set to
"Never Enabled" or "Always Ask".
Cause
To use Android Auto™ with your
vehicle, the Android Auto™ appli‐
cation is required on your An‐
droid™ Smartphone. Download the
Android Auto™ application from
the Google Play™.
Troubleshooting
Solution method
®
.
complete the task or wait until
there is sufficient network
connectivity before using Siri
again.
speak loud and clear.
language is set correctly
(Example: US English vs UK
English).
®
®
, visit the Apple
®
.
®
. The volume on some
Solution method
Trouble
®
,
®
®
®
support
®
4-3