AT&T Merlin Plus User Manual page 27

CHANGING CALL
PROCESSING OPTIONS
2-12 Changing the Current Settings
Programming a New Route for Blind Transfer
Follow the steps below to program a blind transfer:
1 Select an outside line and dial a telephone number that is answered by
your MERLIN Attendant.
If you are programming from a remote location using a single-line
NOTE:
standard Touch-Tone phone, enter only one pound sign (#) for
every two pound signs ( # # ) that appear in a programming
command.
2
Wait for an answer.
3 Dial * followed immediately by your authorized tiller code and # #.
The two-beep confirmation tone sounds.
4
Dial *8 followed immediately by the route number (0 through 9).
5 Dial the extension code:
6 Dial the transfer code:
7 Dial the extension number where the caller will be connected.
The extension number for route 0 should be an extension number
NOTE:
that is not in your dial plan.
8 Dial # # # #.
The
two-beep confirmation tone sounds.
9 Continue programming or exit authorized caller mode by dialing * # #.
10 To disconnect, dial ##.
This section contains a list of ringing options and time delays that you can
adjust for your business' needs. It also provides an option to identify the
valid extension numbers in the system to improve call processing.
If you offer callers the option to enter individual extension numbers so that
they can be connected to employees' telephones directly without being
transferred by the receptionist, these commands can improve the processing
of those calls. Call transfers to extensions can be expedited when the
MERLIN Attendant knows which extension numbers are valid in your
MERLIN Plus system. For example, if you indicate that extension numbers
range from 10 to 17, once a caller enters two numbers, the MERLIN
Attendant quickly determines if the extension number is valid and
immediately transfers the call without waiting for further input from the
caller.
Table 2-3 gives a description of the call processing options, the default setting
for each one, and the possible settings you can use. The last column can be
used to record the current setting. Refer to the programming instructions
following the table to change any of the values listed.
11 = Day Primary Extension
21 = Night Primary Extension
=
Blind Transfer
2
Disconnect
5 =