AT&T Merlin Plus User Manual page 10

CALL TRANSFER
Central
office
l i n e s \
control unit
(Release 1
Attendant
Central
office
l i n e s \
control unit
(Release 1
Attendant
FIGURE 1-1 Immediate and Backup Call Handling.
In the MERLIN Plus system, all calls handled by the MERLIN Attendant are
blind transfers. In a blind transfer, the MERLIN Plus system control unit
monitors the call after the MERLIN Attendant transfers the caller to the route
or extension number dialed. If the extension number is invalid, the call is
transferred to the receptionist. If the call is unanswered after a specified
number of rings, the call returns to the MERLIN Attendant and the caller can
choose another route or extension, such as the receptionist.
To ensure service for all callers, the MERLIN Attendant must
NOTE:
automatically direct callers who do not enter a route or extension
number to the receptionist. If a caller hangs up during a transfer,
the MERLIN Attendant may transfer the call to the receptionist, who
will hear silence or a dial tone upon answering the call. The use of
telephone answering machines at destination extensions will
minimize this problem..
MERLIN
Plus
System
or 2)
Overflow
MERLIN
MERLIN Attendant is Immediate Call
Handler - Calls ring immediately
at the MERLIN Attendant. If not
answered on the first ring, calls will
ring at the receptionist.
MERLIN
Plus
System
or 2)
Overflow
MERLIN
MERLIN Attendant is Backup Call
Handler - Calls ring immediately
at the receptionist. If the receptionist
does not answer within a preset number
of rings, the MERLIN Attendant
answers the call.
Receptionist
Receptionist
The MERLIN Attendant 1-5