Troubleshooting - Eaton Power Xpert 1000 User Manual

5. Troubleshooting

1) Why is the drop-down list of the Com Port in Connection Settings dialog empty?
Answer: the program has not detected any available serial port, please check if it is any
idle.
2) Why is there no new waveform in the list after I clicked Capture Waveform button?
Answer: the waveform buffer is full. Make sure that the current 8 waveforms are not
being used and clear them by clicking Clear Waveform Log button.
3) Why are there inconsistencies between the displaying value and the real value of
voltage and current?
Answer: This may be caused by incorrect settings of the PT and/or CT ratios, please check
the General Settings page.
4) How do I know whether the settings of TOU are right and taking effect?
Answer: firstly, check whether the feedback information of TOU settings are correct. If
correct, then check whether related TOU settings are enabled. Finally, check whether
there is any change in the Current Month TOU page.
5) Can I choose some columns by myself and fix their names in the data log file of
Excel?
Answer: Yes, you can set the column names, and also can append some columns. But you
must be careful to avoid confusion in the data log template file of Excel.
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