Appendix A Contacting Technical Support - Sony SPRESSA Professional CD-ReWritable User Manual

Symptom Good Questions
Unable to eject CD
• Is software locking
the Tray?
Unable to Read
• Can you read the
Session after
CD in another CD
completing a
Player?
successful write
• Can you "see"
previous sessions?
• Bad CD-R or
CD-RW disc?
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Actions
• Unmount or eject
through software
first.
• Use eject button
• Shutdown
computer and
power off device.
Wait 45 seconds;
power on device
only and attempt
to use eject button
again.
• Use emergency
eject hole if other
methods fail.
• It is possible that
directory
information is
corrupt on the
volume making it
unreadable.
• Check software
documentation for
troubleshooting
suggestions.
• Use Sony
Recommended
Media.
CD-R: 74 min Sony
CD-Recordable discs
CD-RW: 74 min
Sony CD-ReWritable
discs
CRX160E User's Guide
Contacting Technical Support
Whenever you have any difficulty with your CRX160E,
please follow the troubleshooting suggestions in this
manual and in the software manuals. Please keep track of
the steps you have taken with as much information about
your computer system as you can. If you have any trouble
resolving the problem, please call the Sony Technical
Support Center and convey your troubleshooting steps.
Please have your model number, serial number, date of
purchase and sales receipt available when you call
Technical Support the first time.
Technical Support can be reached from 8 am to 8 pm,
Central Time, Monday through Saturday
Sony Computer Peripherals Technical Support Phone
(800) 588-3847
Sony Computer Peripherals Technical Support Web Site
http://www.sony.com/storagesupport
CRX160E User's Guide
Appendix A
27