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Table of Contents
Related Manuals for VeriFone UX400
Summary of Contents for VeriFone UX400
- Page 1 UX400 Installation Guide Verifone Part Number DOC159-033-EN-C, Revision C...
- Page 2 Verifone, Inc. The information contained in this document is subject to change without notice. Although Verifone has attempted to ensure the accuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs are for illustration only and may not be suited for your purpose.
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Page 3: Table Of Contents
Cleaning Potentially Explosive Environments ....... 17 UX400 I NSTALLATION UIDE... - Page 4 Transactions Fail to Process ........23 Guidelines UX400 I NSTALLATION...
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Page 5: Preface
CTLS device. Chapter Maintenance and Cleaning. Explains maintenance of the CTLS device. Chapter Service and Support. Provides information on contacting your Verifone service provider and information on how to order accessories or documentations from Verifone. Chapter Troubleshooting Guidelines. Provides troubleshooting guidelines should you encounter a problem with unit installation and configuration. -
Page 6: Conventions And Acronyms
CTLS Contactless Europay, MasterCard, and Visa Integrated Circuit Light-Emitting Diode Merchandise Return Authorization Near Field Communication Radio Frequency RJ-45 Registered Jack 45 modular connector Single CI Single Contactless Interface SubMiniature version A connector. Serial Peripheral Interface UX400 I NSTALLATION UIDE... -
Page 7: Device Overview
The reader supports transactions in a variety of environments, specifically outdoor and unattended markets. Features and The UX400 is Verifone’s contactless acceptance peripheral device, designed to Benefits connect to the UX300 unit. It creates an economical solution for merchants who are looking to expand their payment acceptance options. -
Page 8: Compliance
EMV CTLS Level 1 and Level 2 Type Approval Contactless The device includes the following contactless capabilities: Capabilities • Verifone’s advanced contactless architecture future-proofs your investment with Single Contactless Interface (SingleCI), and side-by-side application architecture systems. • Supports contactless cards as well as NFC phones, supporting the following protocols: •... -
Page 9: Setup Selecting Reader Location
For safety, do not string cables or cords across a walkway. CAUTION Avoid placing metallic objects at the front and around the card reader. Environmental The front panel of the device is dustproof and fade-proof. The UX400 is also Factors water-resistant, according to IP65 ratings. UX400 I... -
Page 10: Unpacking The Shipping Carton
Do not use a unit that has been damaged. WARNING If a label or component appears damaged, please notify the shipping company and your Verifone service provider immediately. Examining the Before you continue the installation process, notice the features of the reader (see... -
Page 11: Back Functions
The rear of the contactless device shows the following connectors: • RJ-45 host communication connector • SMA (RF) antenna connector Connecting Unit Use the following cables to connect the UX400 to the UX300 controlling device: to a Controlling • RJ-45 8-pin cable (VPN CBL159-301-01-A) Device •... -
Page 12: Contactless Support
Express, MasterCard, Visa, Discover, ISIS SmartTap, and Google Wallet with virtually no changes to existing payment hardware or software. Mounting the The UX400 is designed to be flush-mounted to the mounting surface, without Reader further need for any external mounting devices. -
Page 13: Using The Reader
The contactless reader is only active when signaled by an application for the start Reader of a contactless card transaction. When active, the UX400’s contactless logo lights up. Conducting a To conduct a contactless transaction, hold the card (within 4 cm) or gently tap... - Page 14 ETUP Using the Reader UX400 I NSTALLATION UIDE...
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Page 15: Specifications
Depth: 46 mm (1.81 in) Weight • Unit weight: 142 g (5 oz) CTLS Card Reader • Four LEDs for CTLS indications Peripheral Ports • RJ-45 host communication port • SMA (RF) antenna Communication • • UX400 I NSTALLATION UIDE... - Page 16 PECIFICATIONS UX400 I NSTALLATION UIDE...
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Page 17: Maintenance And Cleaning
These suggestions apply equally to your contactless device, or any of its attachments or accessories. If your device is not working properly, take it to the nearest Verifone-authorized service provider for servicing or replacement. CAUTION Never use thinner, trichloroethylene, or ketone-based solvents – they can deteriorate plastic or rubber parts. - Page 18 AINTENANCE AND LEANING Additional Safety Information UX400 I NSTALLATION UIDE...
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Page 19: Hapter
International – Contact your Verifone representative. Service Returns Before returning the CTLS reader to Verifone, you must obtain a Merchandise Return Authorization (MRA) number. The following procedure describes how to return one or more CTLS units for repair or replacement (U.S. customers only). - Page 20 You will be issued MRA number(s) and the fax will be returned to you. NOTE One MRA number must be issued for each unit you return to Verifone, even if you are returning several of the same model. Describe the problem(s) and provide the shipping address where the repaired or replacement unit must be returned.
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Page 21: Accessories And Documentation
CBL159-302-01-A SMA connector. RF coaxial cable connector from UX400 to UX300. Various others, depending on what they connect to. Contact your local Verifone representative or service provider to identify the best cable for your needs. Cleaning Kit 02746 Verifone Cleaning Kit... - Page 22 ERVICE AND UPPORT Accessories and Documentation UX400 I NSTALLATION UIDE...
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Page 23: Troubleshooting Guidelines
HAPTER Troubleshooting Guidelines This chapter lists possible malfunctions that may occur while operating a UX400 device and the appropriate corrective action. If the problem persists – even after performing the outlined guidelines, or if the problem is not described, contact your local Verifone representative for assistance. - Page 24 Verifone, Inc. 1-800-Verifone www.verifone.com UX400 Installation Guide Verifone Part Number DOC159-033-EN-C, Revision C...