Kohler K-3901 Homeowner's Manual page 14

Troubleshooting (cont.)
When the toilet is first installed or the power fails, when power is restored or turned on the toilet
will automatically go into start-up mode.
If the toilet does not function correctly upon completing the start-up sequence, or it fails to start,
contact the Customer Care Center using the numbers located on the back page of this manual.
Blockage
To clear the toilet when there is a blockage, a standard plunger with an insert works best. Use the
remote control to open the valve before using the plunger.
If a blockage requires the use of a snake, use the remote control to open the valve before using the
snake. Close the valve when the blockage is cleared.
Small Children
The automatic flush and cleansing features are activated by a sensor located under the seat. Small
children may not be tall enough to be detected by the sensor.
Flushing Troubleshooting
Symptoms
Toilet does not flush.
1.
2. Automatic flush does not
work.
3. There is no water flow to
the toilet.
1212876-5-F
Probable Causes
A. Toilet is blocked.
B. Remote control is not linked to
the toilet.
C. Remote control is not working.
D. The trapway valve is not
opening or has an obstruction.
A. Automatic flush is not enabled.
B. User is a small child.
A. Water supply is not turned on.
Recommended Action
A1. Open the trapway valve using the
remote control; select [settings] >
[cleaning] >[manual clean] >[open
bowl valve]. Use a plunger to
remove the blockage. For extreme
blockage a snake may be used.
A2. Call the Customer Care Center
using the information provided on
the back page of this manual.
B1. Reconnect the toilet using the
remote control and selecting;
[settings] > [maintenance] > [learn
remote], then following the
directions on the remote control
screen.
B2. Call the Customer Care Center
using the information provided on
the back page of this manual.
C. See the Remote Control
Troubleshooting section in the
remote control Homeowners Guide.
D. Use the remote control to open and
close the trapway several times by
selecting; [settings] > [cleaning] >
[manual clean] > [open bowl
valve] > [close] repeatedly.
A. Use the remote control to enable
automatic flush by selecting;
[settings] > [feature settings] >
[flushing] > [auto flush].
B. The automatic flush feature
requires a sensor under the seat to
be enabled. Children less than 48'
(1.2 m) tall may not activate this
sensor. Flush the toilet using the
remote control.
A. Turn on the main water supply.
14 Kohler Co.