Modem Problems - Alienware Area-51 m5500 User Manual

Modem Problems

The built-in modem does not respond -
Make sure the modem driver is loaded properly.
Go to [Start > Settings > Control Panel > Phone and
Modem Options] and go to the Modems tab. Make sure the
SmartLink 56K voice modem or V.92 modem is listed. Otherwise,
click the Add button to add the modem drive, which is located in
the factory CD-ROM (or floppy diskette).
Go to [Start > Settings > Control Panel > System] and click
the Device Manager button on the Hardware page to check for a
possible resource or driver conflict. See Windows' online help or
manual for how to handle such problems.
Make sure the phone line, which the computer is
connected to, is working.
Connection difficulties -
Be sure to disable call waiting on the phone line.
Be sure to have the correct country setting for where your
computer is used. [Start > Settings > Control Panel > Modem
Settings > Configuration] In the Country/Area pull-down menu,
select the appropriate country setting.
Excessive line noise might cause the connection to be
dropped. To check this, put the regular phone handset on the line
and place a phone call. If you hear abnormal noise, try to make
the modem connection with a different line or contact your local
telephony company for service.
Make sure the cable connection is firm.
Try a different receiver number and see if the problem
persists.
5-12
chapter 5 troubleshooting