Alesis Studio 12R Reference Manual page 47

Troubleshooting
Tape a note to the top of the unit describing the problem, include
your name and a phone number where Alesis can contact you if
necessary, as well as instructions on where you want the product
returned. Alesis will pay for standard one-way shipping back to you
on any repair covered under the terms of this warranty. Express
service is available for a surcharge.
Units may be serviced under warranty at any of our local service
centers by providing the service center with your purchase receipt
indicating the Studio 12R was purchased within the last year. There
is a dealer search to find the service center nearest you on our web
site in the customer service section at http://www.alesis.com
Field repairs are not normally authorized during the warranty
period, and repair attempts by unqualified personnel may
invalidate the warranty.
Service address for customers in the USA:
Alesis Product Support
3630 Holdrege Avenue
Los Angeles, CA 90016
Customers outside the USA and Canada:
Contact your local Alesis distributor for any warranty assistance.
The Alesis Limited Warranty applies only to products sold to users
in the USA and Canada. Customers outside of the USA and Canada
are not covered by this Limited Warranty and may or may not be
covered by an independent distributor warranty in the country of
sale. Do not return products to the factory unless you have been
given specific instructions to do so.
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Studio 12R Reference Manual