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Maintenance/Service
Exterior cleaning
Disconnect the AC cord, then use a damp cloth to clean the mixer's
metal and plastic surfaces. For heavy dirt, use a non-abrasive
household cleaner such as Formula 409 or Fantastik. DO NOT
SPRAY THE CLEANER DIRECTLY ONTO THE FRONT OF THE
UNIT AS IT MAY DESTROY THE LUBRICANTS USED IN THE
SWITCHES AND CONTROLS! Spray onto a cloth, then use cloth to
clean the unit.
Never spray any kind of cleaner into the faders, even if it claims to
be safe for such use. Such electronic potentiometer cleaners may
improve performance for a short time, but they cause the fader to
wear out faster by attracting dirt.
Refer All Servicing to Alesis
We believe that the Studio 12R is one of the most reliable mixers
that can be made using current technology, and should provide
years of trouble-free use. However, should problems occur, DO NOT
attempt to service the unit yourself. Service on this product should
be performed only by qualified technicians. NO USER-
SERVICEABLE PARTS INSIDE.
Obtaining Repair Service
Before contacting Alesis, check over all your connections, and make
sure you've read the manual.
Customers in the USA and Canada: If the problem persists, call
Alesis USA at 1-800-5ALESIS (525-3747) and request the Product
Support department. Talk the problem over with one of our
technicians; if necessary, you will be given a return order (RO)
number and instructions on how to return the unit. All units must
be shipped prepaid and COD shipments will not be accepted.
For prompt service, indicate the RO number on the shipping label.
Units without an RO number will not be accepted at the factory. If
you do not have the original packing, ship the Studio 12R in a
sturdy carton, with shock-absorbing materials such as Styrofoam
pellets (the kind without CFCs, please) or "bubble-pack"
surrounding the unit. Shipping damage caused by inadequate
packing is not covered by the Alesis warranty.
Studio 12R Reference Manual
Troubleshooting
45
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