Troubleshoot a problem
Action
Step 1
a
Depending on your operating system, specify the paper type
from the Printing Preferences or Print dialog.
Notes:
•
Make sure that the setting matches the paper loaded.
•
You can also change the setting on the printer control
panel. Navigate to Settings > Paper > Tray Configuration
> Paper Size/Type.
b
Print the document.
Do horizontal white lines appear on prints?
Step 2
a
Open the front door, and then firmly push it down.
b
Pull out the print cartridge tray.
c
Remove, and then insert the print cartridges.
d
Insert the print cartridge tray, and then close the door.
e
Print the document.
Do horizontal white lines appear on prints?
Step 3
a
Perform Color Adjust.
From the control panel, navigate to:
Settings > Print > Quality > Advanced Imaging > Color Adjust
b
Print the document.
Do horizontal white lines appear on prints?
Yes
No
Go to step 2.
The problem is
solved.
Go to step 3.
The problem is
solved.
Contact
customer
The problem is
support.
solved.
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