Epson ET-5170 Series User Manual page 170

Solving Problems
Cannot Send Faxes to a Specific Recipient
The Fax Speed setting registered in the contact list is wrong.
Solutions
Select the recipient from the contact list, and then select Edit > Fax Speed > Slow(9,600bps).
Cannot Send Faxes at a Specified Time
The printer's date and time is wrong.
Solutions
Select Settings > General Settings > Basic Settings > Date/Time Settings, and then set the correct date
and time.
Faxes Are Sent at the Wrong Size
The following causes can be considered.
The originals are not placed correctly.
Solutions
❏ Make sure the original is placed correctly against the alignment marks.
❏ If the edge of the scanned image is missing, move the original slightly away from the edge of the
scanner glass. You cannot scan the area within approximately 1.5 mm (0.06 in.) from the edge of the
scanner glass.
"Placing Originals" on page 35
&
There is dust or dirt on the originals or the scanner glass.
Solutions
Remove any dust or dirt that adheres to the originals, and clean the scanner glass.
"Cleaning the Scanner Glass" on page 114
&
Received Faxes Are Not Printed
The following causes can be considered.
An error has occurred in the printer such as a paper jam.
Solutions
Clear the printer error, and then ask the sender to resend the fax.
Printing received faxes is disabled under the current settings.
Solutions
If Save to Computer is set to Yes, change the setting to Yes and Print. Or, disable Save to Inbox and Save
to Computer allows printing to be performed.
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The Printer Does Not Work as Expected
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Cannot Send or Receive Faxes
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