Epson ET-5170 Series User Manual page 151

Solving Problems
There is a problem with the USB cable or the USB inlet.
Solutions
If the USB cable cannot be recognized, change the port, or change the USB cable.
Cannot Print Even Though a Connection has been Established (Mac OS)
The following causes can be considered.
There is a problem with the software or data.
Solutions
❏ Make sure that a genuine Epson printer driver (EPSON XXXXX) is installed. If a genuine Epson
printer driver is not installed, the available functions are limited. We recommend using a genuine
Epson printer driver.
❏ If you are printing a large data size image, the computer may run out of memory. Print the image at a
lower resolution or a smaller size.
❏ If you have tried all of the solutions and have not solved the problem, try uninstalling and then
reinstalling the printer driver.
❏ You may be able to clear the problem by updating the software to the latest version. To check the
software status, use the software update tool.
"Checking if a genuine Epson printer driver is installed - Windows" on page 124
&
"Checking if a genuine Epson printer driver is installed - Mac OS" on page 125
&
"Installing or Uninstalling Applications Separately" on page 123
&
"Updating Applications and Firmware" on page 127
&
There is a problem with the status of the printer.
Solutions
Make sure the printer status is not Pause.
Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print & Fax),
and then double-click the printer. If the printer is paused, click Resume.
User feature restrictions are enabled for the printer.
Solutions
The printer may not print when the user feature restriction is enabled. Contact your printer
administrator.
Suddenly the Printer Cannot Print over a Network Connection
The problem could be one of the following issues.
The network environment has been changed.
Solutions
When you have changed the network environment, such as the wireless router or provider, try making
network settings for the printer again.
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The Printer Does Not Work as Expected
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Cannot Print
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