Mercedes-Benz GLC Series Operator's Manual page 272

270 MBUX multimedia system
The Mercedes‑Benz emergency call system trig‐
gers an emergency call automatically in the fol‐
lowing cases:
After activation of the restraint systems such
R
as airbags or Emergency Tensioning Devices
after an accident
After an automatically initiated emergency
R
stop by Active Emergency Stop Assist
The emergency call has been made:
A voice connection is made to the
R
Mercedes‑Benz emergency call center.
A message with accident data is transmitted
R
to the Mercedes‑Benz emergency call center.
The Mercedes‑Benz emergency call center
can transmit the vehicle position data to one
of the emergency call centers.
The SOS button in the overhead control panel
flashes until the emergency call is finished.
It is not possible to immediately end an auto‐
matic emergency call.
If no connection can be made to the emergency
services either, a corresponding message
appears in the media display.
Dial the local emergency number on your
#
mobile phone.
If an emergency call has been initiated:
Remain in the vehicle if the road and traffic
R
conditions permit you to do so until a voice
connection is established with the emer‐
gency call center operator.
Based on the call, the operator decides
R
whether it is necessary to call rescue teams
and/or the police to the accident site.
If no vehicle occupant answers, an ambu‐
R
lance is sent to the vehicle immediately.
Triggering a manual Mercedes-Benz emer‐
gency call
To use the SOS button in the overhead
#
control panel: press and hold the SOS but‐
ton for at least one second (
/
To use voice control: use the Voice Control
#
System voice commands .
The emergency call has been made:
A voice connection is made to the Mercedes-
R
Benz emergency call center.
A message with accident data is transmitted
R
to the Mercedes-Benz emergency call center.
The Mercedes-Benz emergency call center
can transmit the vehicle position data to one
of the emergency call centers.
Remain in the vehicle if the road and traffic
R
conditions permit you to do so until a voice
connection is established with the emer‐
gency call center operator.
Based on the call, the operator decides
R
whether it is necessary to call rescue teams
and/or the police to the accident site.
If no connection can be made to the emergency
services either, a corresponding message
appears in the media display.
Dial the local emergency number on your
#
mobile phone.
page 263).