Mercedes-Benz GLC Series Operator's Manual page 271

ers may result in an emergency call not being
transmitted.
eCall is a standard feature in your Mercedes-
Benz vehicle. In order to function as intended,
the system relies on the transmission of data
detailed in the Transmitted Data section that fol‐
lows ( page 271).
/
To disable eCall, a customer must visit an
authorized Mercedes-Benz Service department
to deactivate the vehicle's communication mod‐
ule.
Deactivation of this module prevents the
activation of any and all Mercedes me con‐
nect services. After the deactivation of
eCall, automatic emergency call and manual
emergency call will not be available.
The ignition must be switched on before an auto‐
matic emergency call can be made.
% eCall is activated at the factory.
%
eCall can be deactivated by an authorized
Mercedes-Benz dealer. Please note that in
the event ownership of the vehicle is trans‐
ferred to another owner in its deactivated
state, eCall will remain deactivated unless
the new owner visits an authorized
Mercedes-Benz dealership to reactivate the
system.
Overview of the Mercedes-Benz emergency
call system
eCall can help to reduce the time between an
accident and the arrival of emergency services
at the site of the accident. It helps locate an
accident site in places that are difficult to
access. However, even if a vehicle is equipped
with eCall, this does not mean the system is ON.
As such, eCall does not replace dialing 911 in the
event of an accident.
An emergency call can be made automatically
( page 269) or manually ( page 270) Only
/ /
make emergency calls if you or others are in
need of rescue.
Only make emergency calls if you or others are
in need of rescue. Do not make an emergency
call in the event of a breakdown or a similar sit‐
uation.
MBUX multimedia system 269
Messages on the display
SOS NOT READY: the ignition is not on or eCall
not available.
During an active emergency call, G appears
in the display.
You can find more information on the regional
availability of eCall at: https://www.mercedes-
benz-mobile.com/extra/ecall/
%
If there is a malfunction in the Mercedes-
Benz emergency call system (e.g. a fault with
the speaker, microphone, airbag, SOS but‐
ton), a corresponding message appears in
the multifunction display of the instrument
cluster.
Triggering an automatic Mercedes‑Benz
emergency call
Requirements:
The ignition is switched on.
R
The starter battery is sufficiently charged.
R