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204
If Something Goes Wrong
If you need further assistance
If you need further assistance
If you have followed the recommendations in this chapter and
are still having problems, you may need additional technical
assistance. This section contains the steps to take to ask for
help.
Before you contact Toshiba
Since some problems may be related to the operating system
or the program you are using, it is important to investigate
other sources of assistance first.
Try the following before you contact Toshiba:
❖
Review the troubleshooting information in your
operating system documentation.
❖
If the problem occurs while you are running a program,
consult the program's documentation for troubleshooting
suggestions. Contact the software company's technical
support group for their assistance.
❖
Consult the dealer from whom you purchased your
computer and/or program. Your dealer is your best source
for current information.
1
Back up critical data.
2
Create a Restore Point.
3
Install one item of hardware or software.
4
Restart Windows.
5
Use the new hardware or software for a while,
noting any new problems. Make sure that your
critical applications (e-mail, business apps, etc.)
are working correctly, and verify that important
devices are still functioning.
6
For each additional hardware or software item,
repeat these steps, starting at step 1 if any of your
critical data has changed, or starting at step 2 if no
critical data has changed.
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