Guarantee / Warranty - Sunrise Medical QUICKIE Sedeo Pro Instructions For Use Manual

10.0 Guarantee / Warranty

THIS GUARANTEE DOES NOT AFFECT YOUR LEGAL RIGHTS IN
ANY WAY.
Sunrise Medical* provides a guarantee, as set out in the
warranty conditions, for wheelchairs to its customers covering
the following.
Warranty conditions:
1. Should a part or parts of the wheelchair require repair or
replacement as a result of a manufacturing and/or material
fault within 24 months or for frame and cross-braces within
5 years after delivery to the customer, then the affected
part or parts will be repaired or replaced free of charge.
The warranty will only cover manufacturing defects
2. To enforce the warranty, please contact Sunrise Medical
Customer Service with the exact details of the nature of
the difficulty.
Should you be using the wheelchair outside the area
covered by the Sunrise Medical customer service agent,
repairs or replacement will be carried out by another
agency as designated by the manufacturer The wheelchair
must be repaired by a Sunrise Medical designated
Customer Service agent, (dealer).
3. For parts, which have been repaired or exchanged
within the scope of this warranty, we provide a warranty
in accordance with these warranty conditions for
the remaining warranty period for the wheelchair in
accordance with point 1).
4. For original spare parts which have been fitted at
the customer's expense, these will have a 12 months
guarantee, (following the fitting), in accordance with these
warranty conditions.
5. Claims from this warranty shall not arise, if a repair or
replacement of a wheelchair or a part is required for the
following reasons:
a. Normal wear and tear, which include batteries, armrest
pads, upholstery, tyres, brakes shoes, etc.
b. Any overloading of the product, please check the EC
label for maximum user weight.
c. The product or part has not been maintained or
serviced in accordance with the manufacturer's
recommendations as shown in the user instructions
and/or the service instructions.
d. Accessories have been used which are not specified as
original accessories.
e. The wheelchair or part having been damaged by
neglect, accident or improper use.
f. Changes/modifications have been made to the
wheelchair or parts, which deviate from the
manufacturer's specifications.
g. Repairs have been carried out, before our Customer
Service has been informed of the circumstances.
Sedeo Pro Rev.B
6. This guarantee is subject to the law of the country in which
the product was purchased from Sunrise Medical"
* Means the Sunrise Medical facility from which the product
was purchased.
Additional Notes For Australia Only:
i. For goods provided by Sunrise medical Pty Ltd in
Australia, our goods come with a guarantee by Sunrise
Medical that cannot be excluded under Australian
Consumer Law.
ii. You are entitled to a replacement or refund for a major
failure and for compensation for any foreseeable loss or
damage.
iii. You are also entitled to have the goods repaired or
replaced if the goods fail to be of acceptable quality and
the failure does not amount to a major failure.
iv. The benefits to you given by this warranty are in addition
to your other rights and remedies under a law in relation
to the goods to which the warranty relates.
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