On-Line Troubleshooting - Zoom 27575 Quick Start & Reference Manual

Make sure your modem has hung up from the
previous call. Select Hang Up in your software
or type ATH in terminal mode.

On-line Troubleshooting

Problem: Your modem disconnects while communicat-
ing with a remote system.
Solution: The remote system has hung up. You need to
reconnect.
The telephone line disrupted your call. If your
telephone service includes Call Waiting, turn it
off by including a special code in the dial prefix
(consult your phone company for details).
Someone may be picking up an extension con-
nected to the line that your modem is using. If
the modem is sharing a telephone line with
other telephones, inform the other users when
you will be making a data call.
Line conditions may have deteriorated. Recon-
nect.
Problem: Your online service or Internet connection
seems slow, Web pages appear slowly, and
file downloads seem to take too long.
Check your connection speed. Each time you
dial in, your call may be routed over different
lines. Logging off and redialing can sometimes
give you a better connection. With V.90 or
K56flex sites you should be able to obtain
speeds between 42,000 and 52,000 bps.
If your ISP or online service provides more than
one number, try another one. Some are faster
than others.
Try different Web pages. Some very popular
pages have a lot of traffic and may be slow, es-
pecially in the evening.
18 Quick Start and Reference Guide