Restoring Factory Default Settings - Motorola Avigilon ACC VMA-RPA-RGD-8P2 User Manual

Restoring Factory Default Settings

If the ACC Server software no longer functions as expected or if you've forgotten your administrator
password, you can restore the ACC ES Rugged 8-Port Appliance to its factory default settings. A USB
memory drive is required to complete the restoration process.
Note: Restoring to the factory default settings will delete all configuration settings, including any
custom certificate you have installed, and recorded video. After the factory default settings are
restored, you can restore the most recent system backup from before the functional problems
started. You may also have to reload the custom certificate, and update the ACC Server software to
the most recent release.
If the appliance is part of a merged Site or parent-child Site family configuration, there are additional steps
you must complete in the ACC Client software, which are specified in this procedure.
1. Prepare the USB memory drive. It must:
a. Be FAT32 formatted.
b. Contain a file of any size that is named factory_restore.
2. Insert the USB memory drive into any of the USB ports.
3. If the appliance is part of a merged Site or parent-child Site family configuration:
a. Remove it from the Site before doing the reset.
b. If the appliance is not part of a merged Site, deactivate the licenses.
4. Power cycle the ACC ES Rugged 8-Port Appliance. You can:
Unplug the appliance and plug it in again.
l
Reset the appliance (see
l
Reboot the appliance from the Device Panel of the Web User Interface (see
l
Device and Managing Device Settings on page 22
5. As soon as the factory_restore file is detected as the appliance powers back on again, the
current settings and data are deleted, the original factory firmware image is restored, and the ACC ES
Rugged 8-Port Appliance is restarted.
6. After the ACC ES Rugged 8-Port Appliance has restarted, launch the Web User Interface and verify
that it has been restored to its factory default settings.
7. Remove the USB memory drive.
Important: If you do not remove the USB memory drive after restoring the factory default
settings, the restore process will be rerun.
8. If necessary, upgrade the appliance's firmware.
Restoring Factory Default Settings
Using the Software Reset Button on page 38)
Rebooting the
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