Ricoh IM C6500 User Manual page 302

10. Troubleshooting
Message
"Entered User Code is
not registered or you do
not have access
privileges to use the
scanner function, please
contact your
administrator."
"Error has occurred in the
scanner."
"Error has occurred in the
scanner driver."
"Fatal error has occurred
in the scanner."
300
Cause
The correct user code is
not registered in the
TWAIN drive when
User Code
authentication is
specified on the
machine.
The User Code
registered in the TWAIN
driver is not assigned
with the privileges to use
the scanner function.
The scan condition
specified in the
application exceeds the
range that can be
specified on the
machine.
A malfunction is
occurring in the driver.
A malfunction is
temporarily occurring
on the machine.
An error is occurring in
the driver or operating
system.
There is a problem with
the network
environment.
An unrecoverable error
is occurring on the
machine.
Solution and reference
Register the User Code on [Details]
[Authenticate] tab in the TWAIN driver. For the
User Code, consult the user administrator.
Consult the user administrator. The user
administrator can change the access
permissions in the address book.
See "Confirming the Available Functions", User
Guide (Full Version).
Specify the scan condition within the range
that can be specified on the machine.
page 320 "List of Specifications for Standard
Functions"
• Restart the application, and perform
scanning again.
• Install the TWAIN driver again.
Turn off the power of the machine, wait for 10
seconds or more after confirming that the main
power indicator is turned off, and then turn on
the power.
page 13 "Turning On and Off the Power"
Restart the computer.
Check that the computer is connected to the
network correctly and in an environment
where the TCP/IP protocol can be used.
Consider repairing the machine.