Ricoh IM C6500 User Manual page 274

10. Troubleshooting
Message
"Network communication
has failed. Fax email
account is not registered.
Please check settings."
"Network communication
has failed. Fax email
address is not registered.
Please check settings."
"Network communication
has failed. No response
from the destination.
Please check the cable
connection and if the
network equipment is
turned on."
"Network communication
has failed. POP/IMAP
server authentication
error has occurred.
Please check email
account and password."
"Network communication
has failed. POP/IMAP
server is not registered.
Please check settings."
"Network communication
has failed. S/MIME
certificate error has
occurred. Please check
the certificate of both
destination and this
machine."
272
Condition
[Fax Email Account] is
not specified.
[Fax Email Account] is
not specified.
The destination device
did not respond.
A login attempt to the
POP3 (IMAP4) server
failed.
The POP3 (IMAP4)
server address is not
registered.
A user certificate
(destination certificate)
is not registered or has
expired.
A device certificate
(destination certificate)
is not registered or has
expired.
Solution and reference
Specify the settings in "User Name" and
"Password" in [Settings]
[Detailed Initial Settings]
Account].
Register Email Address in [Settings]
Settings] [Detailed Initial Settings]
Email Account].
• Check that the computer specified as the
destination is operating normally and
connected to the network.
• Check that the machine is connected to
the network correctly.
Check the [POP before SMTP] setting on
[Settings] [System Settings]
(Email/Folder)] [Email] and the [Fax Email
Account] setting on [Settings]
[Detailed Initial Settings].
Specify the setting in [Settings]
Settings] [Send (Email/Folder)]
[POP3 / IMAP4 Settings].
Install the correct user certificate.
"Encrypting Network Communication", Security
Install the correct device certificate.
"Encrypting Network Communication", Security
[Fax Settings]
[Fax Email
[Fax
[Fax
[Send
[Fax Settings]
[System
[Email]