Ricoh IM C6500 User Manual page 295

Message
"Authentication with the
destination has failed.
Check settings. To check
the current status, press
[Scan Files Status]."
"Cannot access the
Memory Storage
Device."
"Cannot detect original
size. Select scan size."
Cause
The user name/
password of SMTP
authentication specified
when sending the e-mail
are incorrect.
The user ID/password
specified on the
destination folder in
Send to Folder are
incorrect.
An SD card or USB flash
memory device is
unavailable for use.
An original is not placed
correctly on the
machine.
An original with a
difficult-to-detect size
even in the regular size
is placed on the
machine.
An original with a
custom size is placed on
the machine.
When a Message Appears While Using the Scanner Function
Solution and reference
Select the destination in the address book,
press [Edit], and check the setting in
[Destination] tab [Email Address].
• Select the forwarding destination in the
address book, press [Edit], and check the
information registered in [Destinations]
tab [Folder] [Folder Authentication
Info].
• Adding "@domain-name" behind the user
name may resolve the problem.
• When a login password is not specified
on your computer, specify a login
password on the computer and register it
to the machine.
• Check that the external media is
formatted in FAT16 or FAT32, and write
encryption or protection is not enabled
on the media.
• Check that the external media is not
corrupted or damaged.
Place the original correctly. When you place
an original on the exposure glass, the machine
detects the original size by opening and
closing the exposure glass cover or ADF.
Open the cover or ADF by more than 30
degrees when placing an original.
When scanning an original with a difficult-
todetect size, specify [Send Settings]
Size].
See "Sizes Detectable with Auto Paper Select",
User Guide (Full Version).
When scanning an original with a custom size,
specify the original size in [Send Settings]
[Scan Size] [Custom Size].
[Scan
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