Troubleshooting - Cala Health Cala Trio CT1-STR Health Care Professional Manual

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TROUBLESHOOTING

View instructional videos at my.CalaTrio.com
If you have any issues using Cala Trio such as
unexpected events or changes in performance, please
first refer to the content in this section. If issues
continue, please contact Cala Health at 888-699-1009
or CustomerSuccess@CalaTrio.com
Band Not Connected
Therapy has stopped. To resolve the issue:
Step 1: Press MAIN button to exit the warning
Step 2: If prompted, complete the post therapy
"Tremor Task" and rating
Step 3: Remove Cala Trio from your wrist
Step 4: Ensure the stimulator is securely and correctly
snapped into the band (half circles should be
aligned as shown in section 5.1 on page 8)
Step 5: Dampen your wrist
Step 6: Tightly secure Cala Trio on your wrist
Step 7: Restart therapy. If warning persists, stop using
Cala Trio and contact Cala Health at 888-699-
1009 or CustomerSuccess@CalaTrio.com
Error
Cala Trio has stopped functioning due to an internal error.
Press and hold the MAIN button for a few seconds to
reset the stimulator. Use stimulator as instructed. If the
error persists, contact Cala Health at 888-699-1009 or
CustomerSuccess@CalaTrio.com.
LBL-5122 Rev C NOV 2019
Questions about Cala Trio? Visit CalaTrio.com/HCPFAQs
Charge Device
Cala Trio needs to be charged. Place Cala Trio, with the
band attached, into the base station. Note the band must
be attached in order for the device to charge.
Adjust Band on Wrist
Follow the same steps listed on above for Band Not
Connected warning.
Replace Band
Replace band as soon as possible. Therapy will be available
for ten days after the first appearance of this message.
See section 7.2 on page 13 for directions on disconnecting
and connecting the stimulator and band.
Replace Band
Replace band as soon as possible. Therapy will not be
available until a new band is attached. See section 7.2 on
page 13 for directions on disconnecting and connecting
the stimulator and band.
Powering Down
Appears when the stimulator resets.
Temperature Exceeded
Cala Trio has stopped working because the temperature is
too high inside the stimulator. Remove it from your wrist
and allow the stimulator to cool down.
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