Wasp WDI4700 Quick Reference Manual page 42

Wasp Technologies Limited Factory Warranty
tomer must notify Wasp of the claimed defect before the ex-
piration of the applicable Warranty period and obtain from
Wasp a return authorization number (RMA) for return of the
product to a designated Wasp service center. If Wasp deter-
mines Customer's claim is valid, Wasp will repair or replace
product without additional charge for parts and labor. Cus-
tomer shall be responsible for packaging and shipping the
product to the designated Wasp service center, with shipping
charges prepaid. Wasp shall pay for the return of the product
to Customer if the shipment is to a location within the country
in which the Wasp service center is located. Customer shall be
responsible for paying all shipping charges, duties, taxes, and
any other charges for products returned to any other loca-
tions. Failure to follow the applicable RMA policy, may result
in a processing fee. Customer shall be responsible for return
shipment expenses for products which Wasp, at its sole dis-
cretion, determines are not defective or eligible for warranty
repair.
Warranty Exclusions
The Wasp Factory Warranty shall not apply to:
(i) any product which has been damaged, modified,
altered, repaired or upgraded by other than Wasp ser-
vice personnel or its authorized representatives;
(ii) any claimed defect, failure or damage which Wasp
determines was caused by faulty operations,
improper use, abuse, misuse, wear and tear, negli-
gence, improper storage or use of parts or accessories
not approved or supplied by Wasp;
(iii) any claimed defect or damage caused by the use of
product with any other instrument, equipment or
apparatus;
(iv) any claimed defect or damage caused by the failure to
provide proper maintenance, including but not limited
to cleaning the upper window in accordance with
product manual;
(v) any defect or damage caused by natural or man-
made disaster such as but not limited to fire, water
damage, floods, other natural disasters, vandalism or
abusive events that would cause internal and exter-
nal component damage or destruction of the whole
unit, consumable items;
(vi) any damage or malfunctioning caused by non-restor-
ing action as for example firmware or software
upgrades, software or hardware reconfigurations etc.;
(vii) the replacement of upper window/cartridge due to
scratching, stains or other degradation and/or
32 Wasp WDI4700