AT&T MERLIN LEGEND MLX-20L Supervisor Manual page 71

Calling Group Agent Activities
Using a Headset on MLX Telephones
Agents using headsets with MLX telephones should have two
buttons on their telephones:
Headset Status to activate the headset if they are
going to use both the headset and the handset
Headset Hang Up to disconnect calls
Agents can program a Headset Status button, but a Headset
Hang Up button must be programmed by your system
manager.
Agents can also program a Headset Auto Answer button
and have calls sent to the headset automatically. As each
call comes in, the agent hears a tone and can begin speaking
immediately.
In addition, agents can program a Headset/Handset Mute
button that temporarily deactivates the microphone in the
headset so the agent can have a conversation in the office
without being heard by the caller.
Using a Headset
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