AT&T MERLIN LEGEND MLX-20L Supervisor Manual page 60

Calling Group Supervisor Activities
Monitoring Status Using a Telephone
without a DSS
In addition to Available/Unavailable status, agents have a
busy/not busy (on-a-call/not-on-a-call) status. The red and
green lights next to the Agent buttons on telephones without
a DSS show both kinds of Agent Status:
Light
Green
Red
NOTE:
Busy status indicates one of several states: the telephone
is busy (agent is on a call), the telephone is in
programming mode, or the Do Not Disturb feature is
active. For information on Do Not Disturb, see the user's
guide for your telephone.
Status
Meaning
On
Agent available (signed in)
Off
Agent unavailable (signed out)
On
Agent busy
Off
Agent not busy
Monitoring Agent Status
4-7