If A Problem Occurs - Sennheiser EPOS ADAPT 460 User Manual

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If a problem occurs ...

If a problem occurs ...
>>Anything else to add?!
Problem
Headset cannot be turned
on
Active Noise Cancellation
(ANC) cannot be turned
on
No audio signal or drop
outs
Headset cannot be
connected via Bluetooth
Beeps instead of voice
prompts
Headset or dongle
Headset or dongle does
not react to any button
press
If a problem occurs that is not listed in the above table or if the problem cannot be solved with the proposed solutions, please
contact your local EPOS partner for assistance. To find the EPOS partner in your country, search at www.eposaudio.com.
ADAPT 460 | ADAPT 460T
Possible cause
Rechargeable battery empty
Rechargeable battery empty
Headset turned off
Headset not paired with a Bluetooth
device
Volume adjusted too low
Headset turned off
Computer: Headset not selected as
audio device
Headset not paired
Bluetooth at mobile device turned
off
Dongle not plugged in
Voice prompts disabled
faulty Software or hardware problems
Operation of the headset or dongle
faulty
In-Ear Wireless office headset
Solution
Recharge the rechargeable battery.
X
Recharge the rechargeable battery.
X
Turn the headset on.
X
Pair the headset.
X
Increase the headset's volume.
X
Increase the volume on the connected
X
device.
Turn the headset on.
X
Change the Audio settings of your
X
computer.
Pair the headset with a Bluetooth device
X
(max. 20 cm distance while pairing
between devices).
Check if your Bluetooth device supports
X
the HF or HS profile.
Turn Bluetooth on.
X
Plug the dongle into the USB port of
X
your Computer.
Enable the voice prompts.
X
Turn the headset off and on again.
X
Unplug and plug in the dongle again.
X
Unplug and plug in the dongle again.
X
Clear the pairing list of the headset.
X
Clear the pairing list of the dongle.
X
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