If A Problem Occurs - Sennheiser Epos Adapt 560 User Manual

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If a problem occurs ...

If a problem occurs ...
Problem
Headset cannot be
turned on
Active Noise Cancellation
(ANC) cannot be turned
on
No audio signal or drop
outs
Headset cannot be
connected via Bluetooth
Microsoft Teams does not
work: LED blue instead of
purple
Beeps instead of
voice prompts
Headset or dongle does
not react to any button
press
If a problem occurs that is not listed in the above table or if the problem cannot be solved with the proposed solutions, please
contact your local EPOS partner for assistance. To find the EPOS partner in your country, search at www.eposaudio.com.
ADAPT 560 | ADAPT 563
Possible cause
Rechargeable battery empty
Rechargeable battery empty
Headset turned off
Headset not paired with a Bluetooth
device
Volume adjusted too low
Headset turned off
Computer: Headset not selected as
audio device
Headset not paired
Bluetooth at mobile device turned
off
Dongle not plugged in
Dongle or Microsoft Teams
disturbed
Voice prompts disabled
Software or hardware problems
Bluetooth headset
®
Solution
Recharge the headset battery.
X
Recharge the headset battery.
X
Turn the headset on.
X
Double tap the Power button.
X
Pair the headset.
X
Increase the volume.
X
Turn the headset on.
X
Change the Audio settings of your
X
computer.
Pair the headset with a Bluetooth device
X
(max. 20 cm distance while pairing
between devices).
Check if your Bluetooth device supports
X
the HF or HS profile.
Turn Bluetooth on.
X
Plug the dongle into the USB port of
X
your Computer.
Unplug and plug the dongle again.
X
Re-start Teams on your device.
X
Enable the voice prompts.
X
Turn the headset off and on again.
X
Unplug and plug in the dongle again.
X
Clear the pairing list of the headset.
X
Clear the pairing list of the dongle.
X
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