Mantenance; Troubleshooting; Log File Function; Error Information Log - Furuno WR2120 Operator's Manual

9. MANTENANCE

9.1. Troubleshooting

STATE
Cannot turn the power on
DPU has frozen or locked-up
Thermo electric air conditioner
stopped
Following failure occurs:
- No radar echo indication
- SPU Failure
- System Failure
Error code indication
The following error message will
occur if startup the RainPlay
during indicates RHI on RainMap.
"Access violation at address XXX
in module 'ig9iod32.dll'. Read of
address 00000000".

9.2. Log File Function

9.2.1.

Error information log

There are two types of error log files create automatically and keep saving into the following directory:
"Windows(C) > User > radar > AppData > Local > Furuno > RainMap >log"
1) RainMap_ErrorDisp.log
Error information up to 50 lines are saved in this log file. Once entries exceed 50 lines, additional
error information overwrites older line entries.
2) RainMap ErrorHist.log
All past error information is saved in this log file.
9.2.2.

RainMap.log

1) Log file information
・ RainMap.log (Log file)
・ YYYYMMDDhhmmss.dat File configuration is compressed (ZIP) and includes the transmission
start date and time up to 1, 000 file maximum.
CONTENT/PROCEDURE
1. Make sure that the power cord has not loosened.
2. Make sure that the contact of the power cord plug has not stained.
3. Make sure that the power cord has not damaged.
4. Make sure that the breaker in the WR2120-SPU is "ON".
1. Press [Ctrl]+[Alt]+[Delete] simultaneously, then select application and
click "End Task" to force quit. Do the same to all applications if possible.
Next, restart DPU.
2. Press the reset button or keep pressing the power button of DPU for few
seconds to turn off the power of DPU, then push the power button again
to turn on the power of DPU.
3. Please call for service if it freezes again.
Please call for service.
1. Stop radar operation to [Stop motor] from RainMap. Restart the
RainMap if not possible to click the [Stop motor] under [Stop radar
operation] menu because of failure.
2. [ATU/SPU reset] will send a reset command to SPU, MONI-CON,
motor driver, and itself to release from error. (Refer to section 2.8)
3. Go to the next step if still fail.
4. Turn OFF/ON the breaker in SPU (Refer to section 1.4).
1. Restart RainMap and Radar (turn OFF/ON the power).
2. Call for service and tell an error code.
It is about Intel graphic driver is causing a problem.
1. Open device manager of windows.
2. Open property of Intel HD graphic XXX in display adaptor.
3. Open driver's tab of property.
4. Click "Restore a driver", and then roll back a driver.
70