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Troubleshooting guide
Before requesting service, make the below checks. If you are in doubt about some of the check points, or if the remedies indicated in the chart do
not solve the problem:
In the U.S.A., contact the Panasonic Customer Call Center at 1-800-211-7262, or e-mail consumerproducts@panasonic.com, or web site
(http://www.panasonic.com).
In Canada, contact Panasonic Canada Inc. Customer Care Centre at 1-800-561-5505, web site (www.panasonic.ca), or an authorized
Servicentre closest to you.
Power
No power.
The unit switches to the
standby mode.
Operation
The unit is on but cannot be
operated.
Picture
≥When progressive output is on, refer also to the section listed under "Progressive video" below.
The images from this unit do
not appear on the television.
Television reception worsens
after connecting the unit.
Screen size is wrong.
On-screen messages do not
appear.
The blue background does
not appear.
There is ghosting.
Progressive video
There is ghosting when pro-
gressive output is on.
There is no apparent change
in picture quality when
adjusted with the Video menu
in the on-screen menus.
60
RQT6559
Insert the AC power supply cord securely into a known active AC outlet.
≥This is a power saving feature. You can turn it off if you would prefer (Set Up—Off Timer—
Off). Press [Í, DVD POWER] to turn the unit on.
≥One of the unit's safety devices may have activated. Press [Í, DVD POWER] to turn the unit
on.
≥The unit is hot ("U14" appears on the display). Wait for "U14" to disappear.
≥One of the unit's safety devices may have activated.
Reset the unit as follows:
1.Press [Í, DVD POWER] to switch the unit to standby.
If the unit doesn't switch to standby, press and hold [Í, DVD POWER] for about 10 sec-
onds. The unit is forcibly switched to standby.
Alternatively, disconnect the AC power supply cord, wait one minute, then reconnect it.
2.Press [Í, DVD POWER] to turn the unit on.
≥Make sure the television is connected to the AUDIO/VIDEO terminal, S-VIDEO OUT terminal
or COMPONENT VIDEO OUT terminal on this unit.
≥Make sure the television's input setting (e.g., VIDEO 1) is correct.
≥You have set "TV Type" to "480P" in the SETUP menus, but the television isn't compatible
with progressive signal. Press and hold [∫] and [;] on the unit at the same time for about 5
seconds. The setting will change to interlace.
≥This can occur because the signals are being divided between the unit and the television. It
can be solved by using a signal booster, available from audio-visual suppliers. Consult your
dealer if reception does not improve.
≥Check the settings on your television.
≥Check the settings for "TV Aspect", "4:3 TV Settings for DVD-Video" or "4:3 TV Settings for
DVD-RAM" in the TV Screen SETUP menus.
≥Go to Display in the SETUP menus and select "Automatic" for "Status Messages".
≥Press [STATUS] to show the on-screen messages constantly.
≥Go to Display in the SETUP menus and select "On" for "Blue Background".
≥Change the settings for "3D NR", "Block NR", and "Mosquito NR" to "0" or turn "MPEG-DNR"
off with the on-screen menus.
≥Select "Video" in the on-screen menu and set "Progressive" to "OFF". This problem is caused
by the editing method or material used on DVD, but should be corrected if you use interlace
output.
≥The effect is less perceivable with some types of video.
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