Troubleshooting Guide - Panasonic DMR-E30 Operating Instructions Manual

Troubleshooting guide

Before requesting service, make the below checks. If you are in doubt about some of the check points, or if the remedies indicated in the chart do
not solve the problem:
In the U.S.A., contact the Panasonic Customer Call Center at 1-800-211-7262, or e-mail consumerproducts@panasonic.com, or web site
(http://www.panasonic.com).
In Canada, contact Panasonic Canada Inc. Customer Care Centre at 1-800-561-5505, web site (www.panasonic.ca), or an authorized
Servicentre closest to you.
Power
No power. Insert the AC power supply cord securely into a known active AC outlet.
≥This is a power saving feature. You can turn it off if you would prefer (Set Up—Off Timer—
The unit switches to the
standby mode. Off). Press [Í, DVD POWER] to turn the unit on.
≥One of the unit's safety devices may have activated. Press [Í, DVD POWER] to turn the unit
on.
Operation
≥The unit is hot ("U14" appears on the display). Wait for "U14" to disappear.
The unit is on but cannot be
≥One of the unit's safety devices may have activated.
operated.
Reset the unit as follows:
1.Press [Í, DVD POWER] to switch the unit to standby.
If the unit doesn't switch to standby, press and hold [Í, DVD POWER] for about 10 sec-
onds. The unit is forcibly switched to standby.
Alternatively, disconnect the AC power supply cord, wait one minute, then reconnect it.
2.Press [Í, DVD POWER] to turn the unit on.
Picture
≥When progressive output is on, refer also to the section listed under "Progressive video" below.
≥Make sure the television is connected to the AUDIO/VIDEO terminal, S-VIDEO OUT terminal
The images from this unit do
not appear on the television. or COMPONENT VIDEO OUT terminal on this unit.
≥Make sure the television's input setting (e.g., VIDEO 1) is correct.
≥You have set "TV Type" to "480P" in the SETUP menus, but the television isn't compatible
with progressive signal. Press and hold [∫] and [;] on the unit at the same time for about 5
seconds. The setting will change to interlace.
≥This can occur because the signals are being divided between the unit and the television. It
Television reception worsens
after connecting the unit. can be solved by using a signal booster, available from audio-visual suppliers. Consult your
dealer if reception does not improve.
≥Check the settings on your television.
Screen size is wrong.
≥Check the settings for "TV Aspect", "4:3 TV Settings for DVD-Video" or "4:3 TV Settings for
DVD-RAM" in the TV Screen SETUP menus.
≥Go to Display in the SETUP menus and select "Automatic" for "Status Messages".
On-screen messages do not
≥Press [STATUS] to show the on-screen messages constantly.
appear.
The blue background does ≥Go to Display in the SETUP menus and select "On" for "Blue Background".
not appear.
≥Change the settings for "3D NR", "Block NR", and "Mosquito NR" to "0" or turn "MPEG-DNR"
There is ghosting.
off with the on-screen menus.
Progressive video
≥Select "Video" in the on-screen menu and set "Progressive" to "OFF". This problem is caused
There is ghosting when pro-
gressive output is on. by the editing method or material used on DVD, but should be corrected if you use interlace
output.
≥The effect is less perceivable with some types of video.
There is no apparent change
in picture quality when
adjusted with the Video menu
in the on-screen menus.
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RQT6559
Sound
No sound.
Low volume.
Distorted sound.
Cannot hear the desired
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audio type.
10
Cannot switch audio during
52
stereo or SAP broadcasts.
—
Play
Play fails to start even when
[1] (PLAY) is pressed.
58
Play starts but then stops
—
immediately.
A title or chapter doesn't play
when it is selected.
Picture distorted during
search.
Alternative soundtrack and
subtitles cannot be selected.
10
No subtitles.
—
14
Angle cannot be changed.
You have forgotten your rat-
—
ings password.
Displays
—
14, 53
The display is dim.
"12:00" is flashing on the
53
unit's display.
56
The displayed recording time
53
and actual recording time dif-
fer.
44
Remote control
The remote control doesn't
work.
44
—
Cannot operate the televi-
sion.
!?
Possible solutions are indicated with " " on the relative pages in these instructions.
≥Check the connections. Check the input mode on the amplifier if you have connected one.
≥Turn V.S.S. off if it causes distortion.
≥Press [AUDIO] to select the desired audio type.
≥Go to Audio in the SETUP menus and choose the correct setting with "Select MTS for DVD-R
or LPCM".
≥You have used digital connection. Set "Dolby Digital" to "PCM" or connect to other equipment
using audio cables (analog connection).
≥You cannot change the audio type when using DVD-R or with LPCM recordings.
≥Insert the disc correctly with the label facing up.
≥This unit cannot play discs other than DVD-RAM, DVD-R, DVD-Video, Video CD, and CD.
≥The disc is dirty. Clean it.
≥The disc may be badly scratched.
≥You inserted a blank DVD-RAM or DVD-R.
≥Condensation has formed: Wait 1 to 2 hours for it to evaporate.
≥Some titles and chapters on DVD-Video are not played when you have changed the ratings
level.
≥Some distortion is normal.
≥The languages are not recorded on the disc.
≥You may have to use the disc's menus to select languages.
≥Subtitles are not recorded on the disc.
≥Turn the subtitles on.
≥This function depends on software availability. Angles can only be changed during scenes
where different angles are recorded.
≥Return the ratings setting to "8".
While the disc tray is open, press and hold [:/6] and [5/9] on the main unit at the
same time for 5 or more seconds.
≥Go to Display in the SETUP menus and change the display's brightness with "FL Display".
≥The clock is not set. Go to Set Up in the SETUP menus and set the clock with "Clock Set-
tings".
≥Displayed recording time is calculated based on the number of frames recorded per second.
This number is subject to minute variation. When the recording time is long the cumulative
effect of these small differences may result in the slight variation you may sometimes find
between displayed recording time and actual recording time. This is normal.
≥[DVD, TV] is not switched to "DVD". Switch to "DVD" when operating this unit.
≥The remote control and main unit are using different codes. Change the code on the remote
control or main unit.
≥The batteries are depleted. Replace them with new ones.
≥Point the remote control at the remote control sensor on the main unit.
≥Remove obstacles from between the remote control and main unit.
≥Change manufacturer code. Some televisions cannot be operated even if you change the
code.
≥[DVD, TV] is not switched to "TV". Switch to "TV" when selecting the receiving channel for the
television.
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