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Category
Your screen
The Button
68
Troubleshooting
Problem
The message, "No
Signal", from the
Host is shown on
the display when the
Button is
presenting, or your
screen is blank gray.
Your screen is
shown, but your
audio is not playing
on the audio system
of the meeting
room.
Your content is
removed from the
display and the LED
indicator of your
Button is blinking
red.
The LED indicator
of the Button is
blinking red when
the power is on.
The LED indicator
of the Button is
always off.
Cause
The HDMI
connection between
your laptop and the
Button is loose.
Your laptop cannot
detect the second
monitor.
The audio signal on
your laptop is muted.
The audio output of
the laptop hasn't
been set to the
second screen (BenQ
InstaShow™ S) from
the EDID of the
Button.
The wireless
connection is lost
between the Button
and Host.
Wi-Fi interference or
signal attenuation
The Host has not
been turned on.
The Host has not
paired with a Button.
Wi-Fi interference or
signal attenuation
There is no power
supply.
Solution
Reconnect the HDMI cable of
the Button.
• Reconnect the USB cable of
the Button.
• Reboot your laptop.
Right click on the speaker icon
and switch off the mute.
Change the default audio output
to the second screen (BenQ
InstaShow™ S) on the laptop.
1. The Host will restore the
Wi-Fi connection
automatically.
2. If this fails, the LED indicator
of your Button starts blinking
red.
3. Unplug the Button from your
laptop and try again.
Make sure the transmission
distance is within 15M and with
no obstacles.
Make sure the Host is turned
on.
The Host should pair with the
Button again.
Make sure the transmission
distance is within 15M and with
no obstacles.
Check the USB port of your
laptop. If the port fails to
function, try other USB ports.
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