How Do I Get Help Electronically - IBM 2274 User Manual

HelpWare support and services

How do I get help electronically?

Diagnostics. Your computer came with a diagnostic
program which can help identify problems you may
have with your computer. You can run the PC Doctor
diagnostic program from Access IBM in Windows or the
"Product Recovery and Diagnostics CD-ROM" disc.
The Windows version of PC Doctor works through the
Windows operating system to find system software
problems. The "Product Recovery and Diagnostics CD-
ROM" contains the MS-DOS version of the PC Doctor
diagnostics program. This system utility performs tests
directly on the hardware. It is important to run both of
these programs before you contact the IBM PC
HelpCenter. If you have not yet installed the Windows
version of PC Doctor, you must first install the program
from the "Software Selections CD-ROM" that came
with your computer.
IBM Update Connector. This program allows you to
connect to the IBM PC HelpCenter to receive updates
for some of the software that came with your system
and download them. Once you have received the files,
you can begin the automated installation process. IBM
Update Connector is available to registered IBM
customers during the warranty period at no additional
charge. Telephone line charges may apply.
Electronic support
There are many different ways to receive technical
support and information if you have questions or
problems. Electronic support is easy to use, quick, and
very thorough. Best of all, the only charges that typically
apply are the ones you pay to your telephone company
or the company you use to log onto the World Wide
Web. Here are some of the electronic support options
that you can use.
How do I get help electronically?
85