Diagnosing And Recovering From Problems - IBM 2274 User Manual

Diagnosing and recovering from problems

Troubleshooting
This chapter contains information that can help you
solve common problems that you might have with your
computer.
You should look through this chapter to find the problem
description or error code that matches the problem you
are having. When you find the description, simply follow
the steps to solve the problem. Some problems have
multiple steps. You should follow the steps until the
problem is solved. A problem description may contain
steps which you may not be required to follow.
The information contained in this chapter is intended for
several models of the IBM Personal Computer. The
computer you purchased may not have some of the
hardware discussed in these sections.
If your computer did not come with the hardware
described, some of the troubleshooting information may
not apply. For example, if the model you purchased did
not contain a Rapid Access keyboard, instructions about
the Rapid Access keyboard will not apply. Follow the
steps for the hardware that came with your computer.
If you follow the steps in this chapter and the problem
continues, you can still get help. See "HelpWare
support and services" on page 81 for more information
about contacting IBM.
To run the diagnostics programs, do the following:
1 Insert the "Product Recovery and Diagnostics CD-
ROM" in the CD drive.
2 Shut down the operating system and turn off your
computer. Wait for the power light to turn off.
3 Turn on your computer.
Diagnosing and recovering from problems
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