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Troubleshooting
Problem
I get noise, static, or
weak signal even when
I'm near the base .
I hear other calls while
using my phone .
I hear interference in
the handset, and none
of the keys or buttons
work .
32
Suggestion
• Other electronic products can cause interference with your cordless phone . Try installing your
phone as far away as possible from these types of electronic devices such as: wireless routers,
as possible from these types of electronic devices such as: wireless routers,
radios, radio towers, pager towers, cell phones, intercoms, room monitors, televisions, personal
computers, kitchen appliances and other cordless phones .
• Microwaves operate on the same frequency as your phone . It is normal to experience static
on your phone while the microwave oven is operating . Do not install this phone in the same
outlet or near the microwave .
• If your phone is plugged in with a modem or surge protector, plug the phone (or modem/surge
protector) into a different location . If this solves the problem, re-locate your phone or modem
farther apart from one another, or use a different surge protector .
• Relocate your phone to a higher location . The phone will likely get better reception when not
installed in a low area .
• If the other phones in your home are having the same problem, the problem is in your wiring
or local service . Contact your local telephone company (charges may apply . )
• Disconnect your base unit from the telephone jack, and plug in a regular telephone . If you
still hear other calls, the problem is probably in your wiring or local service . Call your local
telephone company .
• Make sure the power cord is plugged in .
www.vtechphones.com
from these types of electronic devices such as: wireless routers,
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