VTech CS6128-31 User Manual page 63

Appendix
Troubleshooting
Problem Suggeston
There s nterference •
durng a telephone
•
conversaton.
My calls fade out
•
when I am usng the
cordless handset.
•
•
•
•
•
The handset may be out of range. Move t closer to the telephone base.
If you subscrbe to hgh-speed Internet servce (Dgtal Subscrber Lne - DSL) through your
telephone lines, you must install a DSL filter between the telephone base and the telephone wall
jack. The filter will prevent noise and caller ID problems caused by DSL interference. Please
contact your DSL service provider for more information about DSL filters.
Applances or other cordless telephones plugged nto the same crcut as the telephone base
can cause nterference. Try movng the applance or telephone base to another outlet.
Other electronc products can cause nterference to your cordless telephone. Try nstallng your
telephone as far away as possble from the followng electronc devces: wreless routers, rados,
rado towers, pager towers, cellular telephones, dgtal telephones, ntercoms, room montors,
televsons, VCRs, personal computers, ktchen applances, and other cordless telephones.
If your telephone s plugged n wth a modem or a surge protector, plug the telephone (or
modem/surge protector) nto a dfferent locaton. If ths doesn't solve the problem, re-locate
your telephone or modem farther apart from each other, or use a dfferent surge protector.
The locaton of your telephone base can mpact the performance of your cordless phone. For
better reception, install the telephone base in a centralized location within your home or office,
away from walls or other obstructons. In many envronments, elevatng the telephone base
wll mprove overall performance.
Disconnect the telephone base from the telephone wall jack and plug in a corded telephone.
If calls are stll not clear, the problem s probably n the wrng or local servce. Contact your
local servce company (charges may apply).
If the other telephones n your home are havng the same problem, the problem s n the wrng
or local servce. Contact the local telephone company (charges may apply).
www.vtechphones.com 59