VTech CS6128-31 User Manual page 59

Appendix
Troubleshooting
If you have difficulty with your telephone, please try the suggestions below. For Customer Service, visit
our webste at www.vtechphones.com, or call 1 (800) 595-9511; n Canada, call 1 (800) 267-7377.
Problem Suggeston
My telephone does •
not work at all.
•
•
•
•
•
•
•
LOW BATTERY s •
dsplayed on screen.
•
•
Make sure the battery s nstalled and charged correctly (page 3). For optmum daly
performance, return the handset to the telephone base or charger after use.
Make sure the power adapter s securely plugged nto an outlet not controlled by a wall swtch.
Make sure the telephone line cord is plugged firmly into the telephone base and the telephone
wall jack.
Unplug the electrcal power to the telephone base. Wat for approxmately 15 seconds, then plug t
back n. Allow up to one mnute for the cordless handset and telephone base to synchronze.
Charge the battery n the handset for up to 16 hours.
If the battery s depleted, t may take approxmately four mnutes to charge the handset before
t can resume dsplay on the screen.
Remove and re-nsert the battery. If that stll does not work, t may be necessary to purchase
a new battery.
Disconnect the telephone base from the telephone wall jack and plug in a working telephone.
If the other telephone does not work, the problem s probably n the wrng or the local servce.
Call the local telephone company.
Place the handset n the telephone base or charger for rechargng.
Remove and re-nstall the battery and use t normally untl fully dscharged, then recharge the
handset on the telephone base or charger for up to 16 hours.
If the above measures do not correct the problem, the battery may need to be replaced.
www.vtechphones.com 55