Tesla HPWC Installation Manual page 26

Connector Limited Warranty cont'd
To initiate arbitration, you must contact NCDS
at 1-866-629-3204 or P.O. Box 526, Mt.
Clemens, MI 48046, complete an NCDS
customer claim form, and mail it to NCDS.
Please also provide a copy of your written
notification sent to Tesla and/or all
information required in such notification
specified above, your desired resolution, and
all receipts if requesting reimbursement. Upon
receipt of your request, NCDS will contact you
regarding the status of your case and provide
you with additional details about the program.
When NCDS receives your request, it will be
forwarded to Tesla for response. After
analyzing all information pertaining to your
case, NCDS will schedule a technical
evaluation if applicable. If you request it, an
oral hearing will be held prior to a decision
being rendered. At this hearing, all evidence is
admissible. After considering all testimony and
documents, the arbitrator will review the
applicable legal standards and render a
decision. A settlement satisfactory to all
parties may be negotiated at any time,
including prior to or after the arbitrator's
decision.
NCDS's decision is binding on Tesla but not on
you. If you accept NCDS's decision, Tesla will
comply with the decision in a reasonable time
not to exceed 30 days after Tesla receives
notice of your acceptance. Remedies include,
but are not limited to, repairs; reimbursement
for repairs and incidental expenses, such as
transporting costs; and repurchase or
replacement of the High Power Wall
Connector. NCDS decisions do not include
attorney fees or punitive, multiple, or
consequential damages, except incidental
damages as required by applicable law. NCDS
findings and decisions are admissible as
evidence in any legal proceedings concerning
the High Power Wall Connector.
The description provided above is only a brief
summary of the dispute settlement program
administered by NCDS. The dispute settlement
program may be changed at any time without
prior notice. Contact NCDS at the above listed
address or phone number for the most current
information concerning the dispute settlement
program.
22 HIGH POWER WALL CONNECTOR INSTALLATION GUIDE