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Frequently Asked Questions
FAQs
1. Does my DVR have to be connected to the Internet?
Your DVR does not require an Internet connection for basic operation, but you will need to
connect the DVR to your router in order to remotely view your system on a PC/Mac
®
or
Smart Device.
2. Does my DVR have to be connected to a TV or monitor?
For initial setup, you will need to connect your DVR to a TV or monitor. After completing the
initial setup, your DVR does not need to be connected to a TV or monitor to view or capture
®
recordings. You can view your system using the Night Owl HD CMS Software on a PC/Mac
or by downloading the Night Owl HD app on your Smart Device.
3. Are my cameras weatherproof?
Yes, your cameras are weatherproof and will endure minimal moisture and dirt /debris.
However, Night Owl strongly recommends placing all outdoor cameras under an eave or
awning to help shield them from overexposure to the elements, which could reduce your
camera's lifespan.
4. Why does my camera stop working at night?
It is possible that your camera is not receiving enough power for the LEDs needed
for Night Vision. Try plugging that camera directly into the camera power adapter
(bypassing the splitter) to see if the LEDs turn on. If they do, you may need to
purchase an additional camera power adapter for that camera.
5. Why am I not able to add my DVR to the Night Owl HD App?
In order to successfully add your DVR to the Night Owl HD App, you must enter the password
for your DVR verbatim. This password should be stored on page 5 of this QSG and will be the
same password you use to login to your DVR. If the exact same password is not entered, you
will not be permitted to add the device.
6. Why can't I connect using the Night Owl HD app or Night Owl HD CMS Software?
If you are having trouble connecting using our mobile app or client software, A) your Night
Owl system may not be connected to a router, B) the latest firmware or client software
may not be installed on your computer or mobile device or, C) the password may have been
entered incorrectly or, D) You may need to restart your DVR and try again.
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