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Troubleshooting
If your phone is not performing to your expectations, please try these simple steps first.
Symptom
The status LED won't illuminate when • Make sure the AC adapter is plugged into the base and wall outlet.
the handset is placed in the base.
The audio sounds weak
and/or scratchy.
Can't make or receive calls.
The handset doesn't ring or receive
a page.
Severe noise interference.
The Caller ID does not display.
The handset doesn't communicate
with the base or the other handset.
The second handset can't join
the conversation.
If you still have a problem.
[ 44 ]
T R O U B L E S H O O T I N G
• Make sure the handset is properly seated in the base.
• Make sure the charging contacts on the handset and base are clean.
• Move the handset and/or base to a different location away from metal objects
or appliances and try again.
• Press select/ch to help eliminate background noise.
• Make sure that you are not too far from the base.
• Check both ends of the base telephone line cord.
• Make sure the AC adapter is plugged into the base and wall outlet.
• Disconnect the AC adapter for a few minutes, then reconnect it.
• Change the digital security code (See page 40).
• Make sure that you are not too far from the base.
• The battery pack may be weak. Charge the battery on the base unit
for 15-20 hours.
• The handset may be too far away from the base unit.
• Place the base unit away from appliances or metal objects.
• Change the digital security code (See page 40).
• Keep the handset away from microwave ovens, computers, remote control toys,
wireless microphones, alarm systems, intercoms, room monitors, fluorescent lights,
and electrical appliances.
• Move to another location or turn off the source of interference.
• The handset was picked up before the second ring.
• The call was placed through a switchboard.
• Call your local telephone company to verify your Caller ID service is current.
• Charge the handset.
• Change the digital security code (See page 40).
• Make sure that you registered the second handset (TXC400 only).
• Only one handset at a time can talk with an outside caller. To allow a different
handset to talk to the caller, transfer the call to the other handset.
• Call our customer hotline at 1-800-297-1023.
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