IBM R/S6000 7012 300 Series Operator's Manual page 102

Step 11
(From Steps 10, 20)
There is a problem with the keyboard.
Find the type of keyboard you are using in the following table; then follow the instructions
given in the Action column.
Keyboard Type
101-key keyboard. Identify by the type of
Enter key used. The Enter key is within
one horizontal row of keys.
102-key keyboard. Identify by the type of
Enter key used. The Enter key extends
into two horizontal rows of keys.
Kanji keyboard. Identify by the Japanese
characters.
tty-terminal keyboard. This applies to all
attached terminals.
Action
Record and report service request number
111–921.
STOP. You have completed these
procedures.
Record and report service request number
111–922.
STOP. You have completed these
procedures.
Record and report service request number
111–923.
STOP. You have completed these
procedures.
Go to the documentation for problem
determination for this type terminal.
Hardware Problem Determination
6-7