Customer Information; Procedure - GMC Buick Encore GX 2020 Owner's Manual

406

Customer Information

Customer
Information
Customer Information
Customer Satisfaction
Procedure . . . . . . . . . . . . . . . . . . . 406
Customer Assistance
Offices . . . . . . . . . . . . . . . . . . . . . . 408
Customer Assistance for Text
Telephone (TTY) Users . . . . . 409
Online Owner Center . . . . . . . . . 409
GM Mobility Reimbursement
Program . . . . . . . . . . . . . . . . . . . . 410
Roadside Assistance
Program . . . . . . . . . . . . . . . . . . . . 410
Scheduling Service
Appointments . . . . . . . . . . . . . . . 412
Courtesy Transportation
Program . . . . . . . . . . . . . . . . . . . . 412
Collision Damage Repair . . . . . 413
Publication Ordering
Information . . . . . . . . . . . . . . . . . . 415
Radio Frequency
Statement . . . . . . . . . . . . . . . . . . . 416
Reporting Safety Defects
Reporting Safety Defects to
the United States
Government . . . . . . . . . . . . . . . . . 416
Reporting Safety Defects to
the Canadian
Government . . . . . . . . . . . . . . . . . 417
Reporting Safety Defects to
General Motors . . . . . . . . . . . . . 417
Vehicle Data Recording and
Privacy
Vehicle Data Recording and
Privacy . . . . . . . . . . . . . . . . . . . . . . 418
Cybersecurity . . . . . . . . . . . . . . . . . 418
Event Data Recorders . . . . . . . . 418
OnStar . . . . . . . . . . . . . . . . . . . . . . . 419
Infotainment System . . . . . . . . . . 419
Customer Information
Customer Satisfaction

Procedure

Your satisfaction and goodwill are
important to your dealer and to
Buick. Normally, any concerns with
the sales transaction or the
operation of the vehicle will be
resolved by your dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE : Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the owner
of your dealership or the general
manager.