SMART EQ forfour Owner's Manual page 196

Charging process
194
Problem
Charging not possi‐
ble s. Owner's Man‐
ual
appears.
þ Yellow warning
lamp lights up.
Charging not possi‐
ble Visit workshop
appears.
þ Yellow warning
lamp lights up.
Charging not possi‐
ble s. Owner's Man‐
ual
appears.
The indicator lamp on
the vehicle socket does
not light up. The high-
voltage battery is not
being charged.
The charging cable
cannot be removed.
Possible causes/consequences and M Solutions
Communication with the charging point infrastructure is not
functioning correctly.
X
Make sure that the charging cable is correctly plugged into the
sockets on the vehicle and power connection. If necessary, dis-
connect the charging cable from the sockets and then reconnect
it.
If the message continues to be displayed:
X
Use a different charging station.
If the message continues to be displayed:
X
Consult a qualified specialist workshop.
The vehicle electronics are malfunctioning. The high-voltage
battery cannot be charged.
X
Consult a qualified specialist workshop.
The high-voltage battery cannot be charged. The charging cable
connector is overheated.
X
Remove the charging cable connector from the vehicle socket.
X
Allow the charging cable connector to cool off for several
minutes.
X
Plug the charging cable back into the vehicle socket.
If the message continues to be displayed:
X
Consult a qualified specialist workshop.
The vehicle is inactive.
X
Activate the vehicle by pressing the # button on the key and
lock it again.
The vehicle is in charging mode or has completed active charging.
X
Unlock the charging lock by pressing the # button on the key.