Appendix; Troubleshooting - Roland HPE109-PE Owner's Manual

Troubleshooting

If you think there's a problem, read this first.
The power doesn't come on
Is the power cord connected and plugged in correctly? (p. 9)
The button doesn't work
Is the panel locked? (p. 31)
Turn the power off, then back on.
No sound is heard
Is the volume level of the HP109-PE turned all the way down? (p.
11)
Are headphones plugged in? (p. 10)
Has a plug remained connected to the Phones jack?
When headphones are connected, the keyboard's speaker stops
playing.
Is Local Off selected?
When Local Control is set to OFF, no sound is produced by play-
ing the keyboard. Set Local Control to "ON" (p. 36).
Is V-LINK switched on?
While V-LINK is switched on, no sound is produced when you
press any of the twelve keys at the left end of the keyboard.
No sound is heard (when a MIDI instrument is connected)
Have all devices been switched on?
Are the MIDI cables connected correctly?
Does the MIDI channel match the connected instrument? (p. 36)
Sounds are heard twice (doubled) when the keyboard is played
Is the HP109-PE in Dual performance? (p. 20)
When the HP109-PE is connected to an external sequencer, set it
to the Local OFF mode (p. 36).
Alternatively, the sequencer could be set so its MIDI Thru feature
is OFF.
Tone doesn't change
Is the panel locked? (p. 31)
Turn the power off, then back on.
Are the indicators for the [Split] and [Chorus] buttons flashing?
Setting of functions is in progress. Press the [Split] or [Chorus]
button to exit function mode (p. 29, p. 35).
Not all played notes are sounded
The maximum number of notes that the HP109-PE can play
simultaneously is 128.
Frequent use of the damper pedal when playing along with a
song may result in performance data with too many notes, caus-
ing some notes to drop out.
The tuning or pitch of the keyboard or song is off
Have you set Transpose? (p. 19)
Are the settings for the "Temperament" and "Stretch Tuning"
correct? (p. 30)
Is the setting for the "Master Tuning" correct? (p. 30)
Song doesn't play back/ Only the sound of a particular instrument in a
song does not play
Are the indicator for the Track buttons ([Left] and [Right] buttons)
extinguished? (p. 25)
If the button indicator is out, the music on that track is not heard.
Press the track button so the indicator is illuminated.
Can't record
Has the track buttons for recording been selected? (p. 26–p. 28)
Tempo of recorded song or metronome is off
If you select an built-in song in which the tempo changes during
the song, and then record, the tempo will change in the same way
for the performances. The tempo of the metronome will also
change in the same way.
If you record additional material without erasing the previously
recorded song, the song will be recorded at the first-recorded
tempo. Please erase the previously recorded song before you re-
record (p. 28).
The recorded performance has disappeared
Recorded performance that have not been backed up with Song
Backup is erased with the power is turned off. A performance
cannot be restored once it's been deleted.
The HP109-PE includes a "Song Backup function" (p. 32), which
allows you to store song recorded with the HP109-PE in the
instrument itself. Use the Song Backup function to save any per-
formance you do not want deleted to the HP109-PE.
Depressing a pedal has no effect, or the pedal effect doesn't stop
Is the pedal connected correctly?
Make sure the pedal cable extending from the stand is securely
connected to the pedal jack (p. 9).
The pedal rattles
Adjust the adjuster underneath the pedal so that the adjuster
presses firmly against the floor surface (p. 12).
Reverberation still audible even with Reverb turned off
Since the HP109-PE's piano sounds accurately reproduce the
depth and reverberation of the original acoustic piano, you may
find that reverberation is audible when the Key Off function and
Grand Space are enabled.
If you want to eliminate the reverberation, turn off the Key Off
function (p. 15) and Grand Space (p. 17).
In the upper range, the sound changes abruptly beyond a certain key
On an acoustic piano, notes in the upper one and a half octaves of
the keyboard continue to sound until they decay naturally,
regardless of the damper pedal. There is a difference in the timbre
as well. Roland pianos faithfully simulate such characteristics of
the acoustic piano. On the HP109-PE, the range that is unaffected
by the damper pedal will change depending on the Key Trans-
pose setting.
A High-pitched whine is produced
When listening through headphones:
Some of the more flamboyant and effervescent piano tones fea-
ture an ample high-end component, which may make the sound
appear to have metallic reverberation added. Since this reverber-
ation becomes particularly audible when supplemented by heavy
reverb, you may be able to diminish the problem by reducing the
amount of reverb applied to the sound.
When listening through speakers:
Here, a different cause (such as resonance produced by the
HP109-PE) would be suspect. Consult your Roland dealer or
nearest Roland Service Center.
The bass range sounds odd, or there is a vibrating resonance
When listening through speakers:
Playing at loud volumes may cause instruments near the
HP109-PE to resonate. Resonation can also occur with fluorescent
light tubes, glass doors, and other objects. In particular, this prob-
lem occurs more easily when the bass component is increased,
and when the sound is played at higher volumes. Use the follow-
ing measures to suppress such resonance.
• Place speakers so they are 10–15 cm from walls and other sur-
faces.
• Reduce the volume.
• Move the speakers away from any resonating objects.
When listening through headphones:
Here, a different cause would be suspect. Consult your Roland
dealer or nearest Roland Service Center.
The volume level of the instrument connected to Input jacks is too low
Could you be using a connection cable that contains a resistor?
Use a connection cable that does not contain a resistor.
Troubleshooting
37