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Requesting Service - Kohler BIRTHDAY BATH Installation Instructions Manual

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CARE AND CLEANING
Quality Kohler enamel is fused to red-hot cast iron. The resulting glass-hard surface and lustrous
depth of color is beautiful to look at, easy to care for, and more resistant to scratching than plastic
avoid using abrasive cleansers
materials. As with any smooth surface, however,
on
your cast iron bath. Abrasive cleansers will scratch and dull the surface over time.
LIFETIME LIMITED WARRANTY – CAST IRON
Kohler warrants this cast iron product to be free of defects in material and workmanship during
normal residential use for as long as the original purchaser owns his/her home. Gloss reduction,
scratching, staining or alkaline etching, of the finish over time due to use, cleaning practices or
water or atmospheric conditions are not manufacturing defects but are indicative of normal wear
and tear. This warranty is applicable to Kohler cast iron product manufactured after February
10, 2000.
If a defect is found in normal residential use, Kohler Co. will, at its election, repair, replace or make
appropriate adjustment. Damage caused by accident, misuse, or abuse is not covered by this
warranty. Improper care and cleaning will void the warranty. Proof of purchase (original sales
receipt) must be provided to Kohler with all warranty claims. Kohler Co. is not responsible for
labor charges, installation, or other consequential costs. In no event shall the responsibility of
Kohler exceed the purchase price of the product.
To obtain warranty service, contact Kohler Co. through your Dealer or Plumbing Contractor, or
by writing: Kohler Co., Attn: Customer Service Department, 444 Highland Drive, Kohler, WI
53044, USA, or by calling 1-800-4-KOHLER from within the USA, 1-800-964-5590 from within
Canada, or 001-877-680-1310 from within Mexico. Please be sure to provide all pertinent
information regarding your claim, including a complete description of the problem, the product,
model number, color and the date the product was purchased. Also include the name of your
contractor or distributor and your original invoice.
If the product is used commercially, Kohler warrants the product to be free from defects in
material and workmanship for one (1) year from the date of purchase as shown on the invoice
or receipt with all other terms of this warranty applying except duration. Any implied warranties
for product used commercially, including that of merchantability or fitness for a particular
purpose, are expressly limited in duration to the duration of the one year express
warranty.
To the extent permitted by law, Kohler Co. disclaims all implied warranties including
merchantability and fitness for a particular purpose. Kohler Co. disclaims any liability for
special, incidental, or consequential damages.
Some states/provinces do not allow
limitations on how long an implied warranty lasts or the exclusion or limitation of special,
incidental, or consequential damages, so these limitations and exclusions may not apply to you.
This warranty gives you specific legal rights. You may also have other rights which vary from
state/province to state/province. This warranty is to the original purchaser only and excludes
product damage due to installation error, product abuse, or product misuse, whether performed
by a contractor, service company, or yourself. This warranty applies only for Kohler cast iron
product installed in the United States of America, Canada and Mexico.
This is our exclusive written warranty.
CALL US FOR HELP - 1-800-4-KOHLER

REQUESTING SERVICE

Here's what you need to do if you require service:
First review the installation instructions to ensure correct installation. If you are unable to correct
the problem, call our Customer Service Department for direct help. Dial 1-800-4-KOHLER.
106701-2-AB
6
Kohler Co., Kohler, WI

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