Maintenance; Troubleshooting - Chamberlain ELITE Series User Manual

Maintenance

Every Month
Manually operate door. If it is unbalanced or binding, call a
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trained door systems technician.
Check to be sure door opens and closes fully. Adjust if
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necessary, page 13.
Test the safety reversal system. Adjust if necessary, page 14.
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Every Year
Oil door rollers, bearings and hinges. The garage door opener
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does not require additional lubrication. Do not grease the
door tracks.
(If applicable) Test the battery backup and consider replacing
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the battery to ensure the garage door opener will operate
during an electrical power outage.
1. Unplug the garage door opener from AC power. The battery
status LED will glow solid orange (opener is operating on
battery power) or will flash (low battery power).
2. Open and close the door using the remote control or door
control.
3. In battery backup mode, the Automatic Garage Door Lock
will unlock when the garage door is opened, and will remain
disabled until power is restored.
4. Plug in the garage door opener. Verify the battery status
LED is flashing green (battery is charging).
Every Two to Three Years
Use a rag to wipe away the existing grease from the garage
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door opener rail. Reapply a small layer of white lithium grease
to the top and underside of the rail surface where the trolley
slides.
The Remote Control Battery
To prevent possible SERIOUS INJURY or DEATH:
NEVER allow small children near batteries.
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If battery is swallowed, immediately notify doctor.
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To reduce risk of fire, explosion or chemical burn:
Replace ONLY with 3V CR2032 coin batteries.
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DO NOT recharge, disassemble, heat above 212°F
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(100°C) or incinerate.
Pry open the case first
in the middle (1), then
at each side (2 and 3)
with visor clip.

Troubleshooting

Below are basic troubleshooting tips, for additional help and
support videos visit support.chamberlain.com or contact your
installing dealer.
My garage door opener will not close and the light bulbs
flash:
Check to make sure the LEDs in both sensors are glowing steadily.
The LEDs in both sensors will glow steadily if they are aligned and
wired correctly. See page 11.
Replace with
only 3V CR2032
coin cell battery.
3
1
2
My vehicle's Homelink® is not programming to my garage
door opener:
Depending on the make, model, and year of your vehicle an external
adapter may be required. Visit www.homelink.com for additional
information.
My garage door opener beeps:
The garage door opener can beep for several reasons:
Garage door opener has been activated through a device or
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feature such as Timer-to-Close, garage door monitor or
LiftMaster Internet Gateway.
Operating on battery power or the battery needs to be replaced.
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My neighbor's remote control opens my garage door:
Erase the memory from your garage door opener and reprogram
the remote control(s).
The garage door moves 6-8", stops or reverses:
Manually open and close the garage door. Garage door may be
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binding or there may be an obstruction. If the door is binding,
call a trained door systems technician.
Possible travel module failure.
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My remote control will not activate the garage door:
Verify the lock feature is not activated on the door control or
reprogram the remote control.
The wall-mounted door control will not function:
The wires for the door control are shorted or the door control is
faulty.
My garage door opener light(s) will not turn off when the
door is open:
The garage door opener is equipped with a feature that turns the
light on when the safety reversing sensors have been obstructed or
when the motion sensor on the door control detects movement in
the garage. This feature can be disabled using the door control.
Garage door opener hums for 1-2 seconds with no
movement:
Manually open and close the garage door. Garage door may be
binding or there may be an obstruction. If the door is binding, call
a trained door systems technician.
Cannot connect garage door opener to home Wi-Fi network:
Ensure the myQ ® Serial number was entered correctly and try again.
The myQ ® characters are between A-F and 0-9 only.
To troubleshoot the optional automatic garage door lock
model 841LM, see the instructions provided with it.
My camera won't connect to the router:
Move your router closer to the garage door opener to
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minimize interference from walls and other objects.
Buy a Wi-Fi range extender.
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For issues with the camera, press and hold the reset button on the
camera for 10 seconds. Then, follow the myQ
set up the camera.
®
app instructions to
15